Simply click "Manage my subscription" in the welcome email or in any reminder email we sent. You can also login here.

It takes 2 to 4 working days to confirm and process your order. For handmade pet accessories, it may take up to additional 5 working days.

You will receive an email from us once it's packed and ready to dispatch. The delivery speed is based on your selection. Most orders are delivered by Royal Mail or DPD tracked services.

If you need further assistance, please get in touch with our team.

We do not ship outside of the UK at the moment, however, this is under continuous review.

While we don't endorse any forwarding services, some of our customers use parcel forwarding services such as https://www.forward2me.com/ for international deliveries.