Shipping policy

All orders are processed within 2 to 4 working days subject to availability (excluding weekends and holidays) after receiving your order confirmation email.

We offer following delivery options:

United Kingdom

Royal Mail Tracked48 Delivery (2 - 4 working days):
Complimentary for subscriptions and orders over £25
£3.50 flat rate

Royal Mail Tracked24 / DPD Delivery (1 - 2 working days):
£4.50 flat rate.

Channel Islands & Isle of Man Tracked Delivery (2 - 5 working days)
£5.00 flat rate

When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 10 working days of receiving your shipping confirmation email, please contact us at concierge@projectharmless.com with your name and order number, and we will look into it for you.

Free UK Shipping

Enjoy complimentary tracked delivery on all UK orders over £25.

Customer Care

Every message matters. Expect a reply within 2 working days.

Trusted by Climate Advocates

As featured by BBC, The Guardian & The Times for pioneering sustainability in fashion, skincare & pet care.